How to Contact Support (Technical Help Only)


Support at MOODS is handled by email only.


Our team can be reached at support@moodscodex.com.


This inbox is used for:

  • bugs and technical issues
  • account and access problems
  • operational questions about how the tool functions

The primary focus of our support team is to keep the system working as intended.


Support does not provide:

  • interpretation of sessions
  • explanation or debate of archetype responses
  • philosophical or personal guidance
  • crisis support

These kinds of conversations are outside the scope of this inbox.

Clear information helps our team respond most effectively.


If you’re reporting a bug, include:

  • your device and browser
  • what you clicked
  • what you expected to happen
  • what happened instead
  • screenshots (when possible/applicable)

If you’re having an account issue, include:

  • the email you used to sign in
  • the exact error message you’re seeing

If you’re sharing feedback, keep it brief and specific, and include what you were trying to do in the tool.

How Responses Work


We handle all support inquiries via email.


We don't use live chat, and our response times fluctuate depending on our current volume. Expect a straightforward reply. If a guide already covers your issue, we will send you the exact link you need. The goal is to get you the right information quickly so you can return to your work.

Closing


MOODS is designed to be experienced firsthand. You dictate the meaning of your encounters through your own intuition and practice.


Our team exists to keep the software running smoothly. Scan through the existing support articles before sending an email. Many common issues are fully documented there.

Zodiacal astrolabe rete, 17th century engraving.

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