How to Contact Support (Technical Help Only)

Technical Help Only

MOODS support is handled by email.


You can reach us at support@moodscodex.com.


Support can help with:

  • bugs and technical issues
  • account access
  • billing or subscription issues

  • questions about using a product feature


Our job is to help keep MOODS working as intended.

Support does not provide:

  • interpretation of sessions
  • explanations of what an archetype “really meant”
  • psychological or personal guidance

  • crisis support


If you’re in immediate danger or need urgent support, please see If You’re In Immediate Danger.

Reporting a Problem


If you’re reporting a bug, please include:

  • the device you’re using
  • your browser or app version, if known
  • what you were trying to do
  • what happened
  • what you expected to happen

  • a screenshot, if helpful


For account issues, include the email address associated with your account and any error message you’re seeing.


Please don’t send sensitive session content unless it’s necessary to investigate the problem.

If we need additional information, we’ll ask.

How Responses Work


We handle support inquiries by email and don’t currently offer live chat.


Response times vary depending on volume. If we already have instructions that solve the issue, we’ll send them to you. Otherwise, we’ll look into the problem and get back to you.

Zodiacal astrolabe rete, 17th century engraving.